Shipping Notice:

The Durham Bulls are not responsible for any delivery issues, theft, or delays once your order leaves the Ballpark Corner Store.
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Shipping Notice

The Durham Bulls are not responsible for any delivery issues, theft, or delays once your order leaves the Ballpark Corner Store.

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    Returns & Exchanges Policy

    The Ballpark Corner Store/Durham Bulls Shop will gladly accept an exchange or return of merchandise in the original condition within 30 days of delivery. In an effort to provide each customer with quality products, we ask that all exchanges and returns be in the same condition, including tags and cap stickers, as they were received along with your original receipt. 

    When mailing back returns/exchanges please ensure that the item is shipped back either in the original package that it was sent in or similar packaging. If the item is sent in improper packaging and arrives in unsellable condition, a full refund will not be provided.

    Customer Account to Request Return: https://shopify.com/3575840814/account 

    All custom items are listed as final sale. We will not except any return for custom made items.


    Send returns and exchanges to:

    Ballpark Corner Store
    Attn: Returns & Exchanges
    409 Blackwell Street
    Durham, NC 27701

     

    Damaged or Defective Items

    If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry by using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

    We will follow up and send you a return shipping label to send the damaged or defective item back to the Ballpark Corner Store. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue, contact information and return/exchange request when sending the item(s) back to us. 

    Partial Orders

    If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

    Wrong item received

    If you received a incorrect order, please send us an email with the details of your incorrect order inquiry by using the contact us form.

    We will follow up and send you a return shipping label to send the wrong merchandise back to the Ballpark Corner Store. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue, contact information and return/exchange request when sending the item(s) back to us.

    When can I expect my credit to be completed?

    Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.